HelpWe're here to help you. If you need further assistance please contact us.Top questions
1. Can premium payments be deducted from my checking
account? GeneralCan premium payments be deducted from my checking account? Yes, through our Pre-Authorized Payment Plan. All you need to do is submit a Bank Authorization Form and a voided check or Specification Sheet from your account. On the same day each month, your payment will be withdrawn from your account and credited to the appropriate Aviva Life and Annuity policy. If you want to make a change in the withdrawal amount, add or remove a policy, change your bank, or change the withdrawal date, contact the Home Office at least five days prior to your draft date.  How can I access my annuity information online? If you have an annuity with American Investors Life Insurance Company, follow the link to access your annuity account information. You’ll need to request a pin number/password from our web site or by contacting our Customer Service Representatives at our toll-free number. Your pin number/password will be mailed to your address on record. Aviva Policy Owners may obtain service forms or policy values online. When will I receive my 1099? The 1099's will be mailed no later than January 31 of each year. The 1099's are provided only when funds in a policy are distributed from your account. You are not required to report interest earnings from an annuity until the interest is withdrawn. How do I report the death of an annuitant, policy owner or insured? Please call our Customer Services Representatives by contacting us at the appropriate toll-free number. Account Statement QuestionsWhat is the “policy expense charge”? A “policy expense charge” is a percentage of the premium paid that goes toward administrative fees. What does “cost of insurance” mean? “Cost of insurance” is the cost of risk the company incurs while the policy is active or in force. It is based on a rate per thousand dollars of coverage. What is the difference between “guaranteed projected” and “current projected”? “Guaranteed projected” is the lowest possible earnings a life insurance policy can receive (2%), and the highest cost an insurance company can charge for that coverage (for that gender and age, by law). In other words, it is the worst possible scenario the policy could incur but is highly unlikely. “Current projected” refers to the current interest rates the company is actually charging. What do “current cap” and “min cap” mean? “Current cap” is the maximum amount that can be earned in interest. “Minimum cap” is the lowest amount that the current cap can be reduced to. What are “basic interest earnings” and “strategy earnings”? “Basic interest earnings” are paid into the policy monthly in the basic interest account, which supports the policy charges. “Strategy earnings” are when the excess premium paid into the policy has earned a different interest rate based on the performance of the index. I have paid in more than what shows up in the total amount paid. Why doesn’t it show up? Policy charges will reduce the amount paid in, reflecting in a lower cash value. This is particularly common in the first few years of a life insurance policy, before the policy has had an opportunity to earn much interest. Policy ChangesHow do I change the ownership of my policy? Sometimes, life circumstances may change, making it desirable to change the ownership of your Aviva life insurance policy. Transfer the ownership of your policy by using the change of ownership form. To make a change, fill in the name, address and Social Security number of the new owner. The new owner should sign the form directly under the Social Security number. The old owner should then sign the bottom of the form and return it to the Home Office for recording. How do I change the beneficiary on my policy? Use the change of beneficiary form to change a beneficiary designation. You may also request one by contacting us. The person, persons or organization you choose or designate are the beneficiaries of your policy. A primary beneficiary is your first choice to receive proceeds from the policy. Contingent beneficiaries receive proceeds in case the primary beneficiary(ies) dies. How do I notify you of a change of address? You may call us with your new address, send your new address to us in writing or use the change of address form. You may also request one by contacting us. Payouts and WithdrawalsHow do I make a withdrawal from my policy? You need to complete a withdrawal form and mail it to us at the Home Office. You may also request one by contacting us. What is the average processing time for a withdrawal? Normal processing time for withdrawals is 7 to 10 business days (additional time may be required). What is a Required Minimum Distribution for a Traditional IRA? An amount of money that the Internal Revenue Service requires a policy owner to withdraw from a Traditional IRA account by April 1 following the year in which the policy owner turns age 70 1/2. The policy owner must continue to take out the required amount each year thereafter. There are other qualified accounts such as 403(b) plans or pension/profit sharing plans that may also require a Minimum Distribution at 70 1/2 if the owner is no longer working. For more information, please consult your tax advisor or call us at our Customer Service toll-free number: 1-888-ANNUITY (1 888 266 8489). What paperwork is necessary to start a payout under the settlement options? The payout options available depend on your policy provisions. Please call our Customer Services Representatives at our toll-free number: 1-888-ANNUITY (1 888 266 8489). Contact AvivaIf you need help or have questions about your account statement, please contact us. 
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